New Study on Multi-tool and Organizational messenger usage

March 31, 2020 by holger

A new Delta Chat UX study is out, based on Xenia’s interviews with people engaged in human rights missions in Belarus, Russia, Ukraine, Iran, Taiwan and Hong Kong. It focuses on how Delta Chat could or can already work well in conjunction with other tools and apps, and for organizational settings.

Supporting organizational use of messenging is a good fit for Delta Chat because it uses the e-mail system which in turn is the primary communication tool for organizations virtually everywhere. The study has a particular focus on asymmetric usage scenarios where “basecamp” monitors users at risk of detention and abduction. It also highlights our past and future development aims to address the identified needs.


Download 2020-03-multitool-needfinding.pdf